Won110 Privacy Policy — Protecting Your Data Is Our Priority

01 Information We Collect

Won110 collects personal information from you through various means when you register, use the platform or interact with our services. This data collection is necessary to enable us to provide a safe, personalized and high-quality gaming experience.

Information you provide directly:

• Full name, date of birth and gender during account registration.
• Email address, phone number, and residential address for verification and communication purposes.
• ID card or passport details during the KYC (Know Your Customer) process.
• Bank account details, digital wallet account numbers, or other payment method information for processing deposits and withdrawals.
• Any information you share when contacting our customer support.

Information collected automatically:

• IP address, web browser type, device operating system, and screen resolution.
• Session data including pages visited, time spent on each page, and actions taken.
• Gaming information including betting history, wins, losses and game preferences.
• Geographic location data at the country or city level based on your IP address.
• Mobile device information including device model and operating system version when using the won110 app.

02 How We Use Your Data

The information we collect is used for lawful and transparent purposes. won110 does not use your data for anything unrelated to delivering platform services.

Won110 also uses aggregated and anonymized data to analyze platform usage patterns, improve the user experience and develop new features. Data in this form cannot be linked to any specific individual.

03 Sharing Information with Third Parties

Won110 respects your privacy and limits the sharing of personal information with external parties only to situations that are genuinely necessary and permitted by law.

• Payment service providers: Required financial information is shared with licensed payment processors that assist us in handling deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game providers: Basic account information is shared with game provider partners to enable seamless access to the Game Lobby and Live Casino games.
• Regulatory bodies and law enforcement agencies: won110 will disclose required information when mandated by a court order, writ or lawful directive from the relevant authorities.
• Anti-fraud partners: Data required for fraud detection and prevention, anti-money laundering, and other illegal activity may be shared with specialised agencies assisting in these efforts.
• Business transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity, subject to equivalent privacy protections.

Won110 does not sell, rent or trade your personal information to advertisers, data brokers or any third party for their own commercial purposes.

04 Data Security

Protecting your data from unauthorized access, loss or misuse is one of won110's greatest responsibilities. We continuously invest in high-grade security infrastructure to keep your information safe at all times.

• End-to-end encryption: All communications between your browser or app and won110's servers are secured using TLS 1.3 protocol with 256-bit SSL encryption.
• Internal access controls: Only won110 staff with a legitimate business need who have completed privacy training may access user data. All access is recorded and regularly audited.
• 24/7 Monitoring: Our systems are continuously monitored to detect any anomalies, intrusion attempts or suspicious activity. Our security team responds promptly to any threats.
• Regular security testing: won110 conducts regular penetration testing and security audits by independent parties to identify and address any vulnerabilities.
• Data backups: Your data is securely and regularly backed up to ensure service continuity and recovery from any unexpected incidents.

05 Cookies & Tracking Technologies

Won110 uses cookies and similar tracking technologies to enhance platform functionality, personalize your experience and analyze usage patterns. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collects anonymous information about how users interact with the platform to help us improve overall performance and user experience.
• Functional Cookies: Enables the platform to remember your preferences such as display settings, favorite games and language selection for future visits.
• Marketing Cookies: Used to show you relevant promotions and offers based on your interests and usage behaviour on the won110 platform.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some areas of the won110 platform.

06 Data Retention & Deletion

Won110 retains your personal information for as long as your account is active or as long as required for the purposes stated in this Privacy Policy. Retention periods vary according to the type of data and applicable legal requirements.

• Active account data: Retained for as long as your account is active and used to provide you with ongoing services.
• Financial transaction data: Retained for a minimum of 5 years after a transaction occurs, in line with anti-money laundering (AML) compliance requirements and financial regulations.
• KYC records: Identity verification documents are retained for the period required by the relevant regulatory body, typically no less than 5 years.
• Support communication logs: Customer support conversation records are retained for 2 years for reference and dispute resolution purposes.
• Closed account data: After account closure, data required for legal compliance is retained for the prescribed period, while data that is no longer needed is deleted or anonymized.

You may request the deletion of your personal data by contacting the won110 support team. We will process such requests within 30 working days, subject to applicable legal retention obligations.

07 Your Rights as a User

As a won110 user, you have certain rights regarding your personal data. won110 fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, please contact the won110 customer support team via Live Chat or email. We will process your request within 30 business days.

08 Children's Privacy

Won110 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect, process or store any personal information from individuals under the age of 18.

If we discover that a child's personal information has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that information and close the account in question.

Parents or guardians who believe their child has registered an account at won110 are encouraged to contact our support team immediately so that appropriate action can be taken without delay.

09 Third-Party Links

The won110 platform may contain links to third-party websites in certain contexts such as payment guides or game provider information. This Privacy Policy applies to the won110 platform only.

Won110 is not responsible for the privacy practices or content of third-party websites that may be accessed via those links. We encourage you to read the privacy policy of each website you visit independently.

10 Privacy Policy Amendments

Won110 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements or service improvements. Each new version will be published on this page with a clear effective date.

For material and significant amendments, won110 will endeavour to notify you via in-platform notifications or email before the changes take effect. Continued use of the won110 platform after amendments are published will be considered acceptance of the revised terms.

We encourage you to review this page regularly, at least every six months, to stay informed on how we protect your information.

11 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how won110 handles your personal data, our team is ready to help.

• Live Chat: The fastest way to get an immediate response — available 24/7 via the chat icon at the corner of the platform.
• Email: Send your privacy-related enquiries to [email protected] — we will reply within 3 business days.
• FAQ Page: For frequently asked questions about your account and privacy, visit our FAQ page us for an immediate response.

All privacy-related complaints are taken seriously and investigated thoroughly. won110 is committed to resolving every privacy issue in a fair, transparent and timely manner.